Should We Fear Using Software as a Service (SaaS)?
Years ago, I had the option to use a synchronization service to sync my PDA phone with my desktop. The service would first sync the data to their servers and then sync to my PDA phone over the Internet. For some reason, I felt uncomfortable with the thought that my data was being stored on a third party server. Due to my uncomfortable feelings, I opted to not use the service. Now today I use such services to keep my data safe. My thinking has changed, as I got more knowledgeable on how data is kept safe by these third party companies.
I use a service to back up my desktop, which has source code for the programs that I sell, and other data that is non-replaceable. The service has a secure location, solid backup procedures in place, high levels of encryption to protect the subject matter of the data (256 bit and higher, which would take years to break), is easy to use, and is inexpensive (which is very helpful to my budget).
I also use a hosted Exchange service to handle my email, calendar, task, and contact management synchronization to my desktop and PDA phone. They deal with all of the upgrade headaches, support of the software and servers, and have prompt and friendly service when I have issues. And I get all this for just a few dollars a month.
Now I ask the question, why wouldn’t I use a “Software as a Service” company to help me out with my business needs. “Software as a Service” is simply a fancy way of saying that a company handles the hardware and software for a service that we can access remotely. In the real estate property management area, particularly the small owner manager of apartments, it seems to me, that the time spent on installing, maintaining, and upgrading software is a wasted expense, typically being done by people with little or no experience in doing it. Wouldn’t it make sense to have someone else do it, if the cost was reasonable and the data was protected by a secure location, solid backup procedures, and high levels of encryption?
What do other people think?
Steve Lloyd
DIY Real Estate Solutions, Inc.